There are two reasons you may not be getting your files:

  1. You’re submitting bad data. Please make sure your URL and email address are correct.  The Story Master application validates the format of your URL and email, but it won’t catch a misspelled email address or a story URL that doesn’t exist.  (There’s a much lower level of validation in the alternate portal. )  If you submit a bad url or email, your story will not be found or sent to a bad email address and you will get no response from the system.
  2. I’ve taken the server app down for maintenance.

If you’ve made doubly sure that your URL and email are valid, then please do not submit more duplicate requests. The server will process all requests when I bring the app back up.

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